The Case-Mate Blog: Make A Statement

This is one of the most important positions on my team! If you think you would be a good candidate apply here

Position: Customer Service Manager
Reports to: VP of E-Commerce
Salary: Commensurate with Market Value

Case-mate is seeking a customer service manager to manage customer inquiries across all channels including case-mate.com and retail. We are seeking a highly motivated, self starter, with a strong customer service background who thrives in a fast paced environment. This is a high visibility position with one of Atlanta’s fastest growing companies!

Responsibilities Include:

Overall Customer Satisfaction
- Achieve industry leading customer satisfaction goals
- Manage and resolve all customer escalations
- Approve returns, refunds, and customer credits
- Work closely with e-commerce operations team to ensure service goals are being met
- Report ongoing customer support issues to other departments including: quality control, product development, and operations.

Customer Service Team Management
- Effectively manage a staff of 4 customer service reps
- Train new team members on customer service best practices, policies, and new products
- Manage and forecast weekly staffing needs
- Implement policies and procedures that help improve the efficiency of the team
- Review individual case performance and provide constructive feedback on a weekly basis
- Report weekly customer service metrics

Systems Support
- Subject matter expert on e-commerce platform as it relates to customer service
- Manage all aspects of customer service portal (Helpspot): administration, reporting, rules, etc.
- Monitor Amazon & Paypal accounts for customer service related issues
- Respond to product Q&A from website and maintain customer support FAQ
- Follow-up on chargeback claims and reduce fraud exposure

Requirements:
- Bachelor’s degree in Communications, Business, English, or related field
- 3-5 years experience managing a customer facing contact center
- Strong team management and leadership experience
- Excellent written and verbal communication skills
- Outstanding customer service skills with a willingness to help and resolve customer issues

If interested, please apply here

Ever dream of being the go to person for a world-class sales team? Stop dreaming! Come work for Case-mate!

We are on the hunt for an exceptional person to support our sales team. See details below and send in your resume!

Responsibilities:
• Coordinating the submission of proposals, purchase orders, shipping discrepancies, and requests of customers
• Planning meetings
• Maintaining department database records
• Serving as a liaison between traveling sales representatives and staff based in the home office
• Acquiring and sending out samples for customers

Requirements:
• Strong organizational skills
• Strong work ethic
• Must be open to coaching from management
• Must be able to travel with short notice
• Proficient in Microsoft Office – for both Mac & PC
• Higher level of education preferred
• Sales experience preferred, but not necessary

Send your resume to jobs@case-mate.com

Come join the operations team at Case-mate!

We are currently hiring for a purchasing analyst to work with our operations team. See below for details and send us your resume!

Purchasing Analyst

The Purchasing Analyst will be responsible for working with the Supply Chain Manager on maintaining accurate stock levels across 5 warehouses for both domestic and international customers.

Responsibilities:

• Maintain inventory levels for all active and prelaunch items
• Communicate with Sales to deplete end of life inventory
• Make recommendations for discontinuing slow moving inventory
• Establish and maintain relationships with key vendors
• Reconcile vendor invoices
• Analyze key accounts sales to ensure accurate stock levels
• Ensure timely, accurate, and consistent communication with internal departments
• Handle other duties as assigned

Experience required:

• 5 + years experience in the field of purchasing, inventory forecasting and planning
• Must be comfortable working in a fast paced environment
• Must be detail oriented

Send resumes to: jobs@case-mate.com

Case-mate is hiring for a Supply Chain VP! See the job description and responsibilities below. If you have what it takes, send us your resume!

COMPANY OVERVIEW:

Case-mate is listed as one of the top ten fasted growing companies in GA. We design and manufacture mobile accessories for companies such as AT&T, Verizon, Wal-mart, RadioShack and more.
Doing business in over 76 countries our international business continues to grow beyond forecast, just like our domestic business. In 2009 we exceed our revenue goal in October, which was a 200% increase from the prior year. Beyond this our website, was recently ranked in the top 100 sites by Internet Retailer – This is a listing every website dreams of getting on.

RESPONSIBILITIES/DUTIES:

Responsible for developing and executing the strategic plan for the supply chain function including the purchase and procurement of materials, parts, supplies, and equipment. Develops and executes the strategy for supply chain function to aggressively reduce the cost of key materials, components and subsystems, reduce material lead times and inventory requirements and associated working capital needs. Must be familiar with current trends, practices and metrics in global supply chain management.

EXPERIENCE/EDUCATION:

4-year degree preferred with minimum 5-7 years production control/supply chain management experience. Experience with purchasing, expediting, MRP/ ERP systems, quality/continuous improvement initiatives, manufacturing safety practices and MS Office applications.

The optimal candidate should be a highly motivated, results driven, change management experienced, leadership proven professional with a track record of successful delivery (product, cost and inventory optimization) who can align and interconnect departments to maximize corporate capital efficiency.

The VP Supply Chain would set and oversee purchasing protocol, improve material management and logistics, and maximize MRP systems. S/he would correctly balance and minimize inventory investment, setting controls based on demand forecast versus actual sales. It is expected that the VP Supply Chain should have strong inventory management and MRP systems knowledge and strong analytical capabilities across all key supply chain metrics both process, execution and financial metrics.

Experience with SAP and/or major ERP / MRP systems and processes a plus.

QUALIFICATIONS/OTHER REQUIREMENTS:

• Decisive visionary with the objective of balancing tactical and strategic issues
• Demonstrated ability to create and maintain strong business relationships
• Proven ability to adapt and manage effectively in fast paced changing/transforming environment
• Experience in planning, assessing and implementing change
• Solid business acumen accompanied by interpersonal savvy
• Team oriented leadership skills
• Superior communication, presentation and analytical skills

If you are interested you can apply for the position on LinkedIn: http://www.linkedin.com/jobs?viewJob=&jobId=813099

We have a great new position on my team. Here are the details:

Position: E-Commerce Community Manager
Reports to: VP of E-Commerce
Salary: Commensurate with Market Value

Case-mate is seeking an e-commerce community manager to manage the social media activities of case-mate. We are seeking a highly motivated, self starter, with outstanding people skills who “lives” on Twitter, Facebook, YouTube, etc. This is a high visibility position with one of Atlanta’s fastest growing companies!

Responsibilities Include:

Social Media Management
- Be the voice of @casemate on Twitter
- Address and resolve customer service issues as they come up through social media channels
- Manage our YouTube account and the excellent relationships we have with video reviewers
- Grow our presence on Facebook via our fan page: http://www.facebook.com/casemate
- Integrate all social media initiatives into a cohesive marketing campaign

Blog/Community Management
- Manage all aspects of our WordPress Blog: http://blog.case-mate.com
- Set the editorial calendar for the blog and write original content on a daily basis
- Have an active presence on popular blogs and forums that are relevant to case-mate
- Manage Uservoice feedback: http://feedback.case-mate.com

Site Merchandising
- Assist E-commerce Manager with new product setup
- Write product FAQ’s for new products
- Respond to feedback via product reviews
- Respond to customer submitted product questions

Requirements:
- Bachelor’s degree in Marketing, Business, English, or related field
- 1-2 years experience managing an online community or social media campaign
- Excellent written communication skills and experienced blogger
- Extensive personal use of Twitter, YouTube, & Facebook. Brand experience preferred
- Outstanding customer service skills with a willingness to help and resolve customer issues
- A passion for staying on top of the latest trends in social media marketing
- This article from Mashable is a good start to what we are looking for:
http://mashable.com/2009/04/06/community-manager/

If interested, please send your resume to blog@case-mate.com along with links to your Blog, Twitter feed, YouTube channel, and anything else we may find interesting

Please note there is no relocation available for this position and we are not working with any outside recruiters on this search.