The Case-Mate Blog: Make A Statement

Job Description

The Packaging Engineer is primarily responsible for the project management aspect
of packaging. This includes working with vendors and brand managers to develop
new packaging die-lines, coordinating artwork with graphic designers, coordinating
packaging due dates, vendor ETA’s, copy changes, proofs and consistency across our
packaging.

Other responsibilities include:

• Working closely with the Brand Managers to help manage all components of packaging such as product inserts, back cards, clear boxes etc. and making sure all
  new products coming in are accounted for.
• Responsible for all copy and features being consistent and error free across all product lines and descriptions.
• Maintain relationship with Vendors and Product Development to stay on top of ETA’s and new products.
• Facilitates and expedites the packaging review process.
• Responds to all company requests for packaging changes, packaging comps, making required changes.
• Maintain proper revision numbers on labels and coordinate the label reorder process for unchanged labels directly with the Purchasing Manager/Creative Director.
• Communicate with the department heads to ensure all new or changed packaging information is properly communicated to all departments.
• Coordinates with the Marketing team members to assure that sufficient and reasonable lead times are in place for each new or changed packaging to be available when needed for use in bottling and kit assembly processes.
• Coordinates all new packaging review and approval processes.
• Ability to adapt well to quick changes.
• Strong attention to detail needed for SKU and product code proofing.

To apply, please send a resume and cover letter to jobs@case-mate.com.

Case-mate has an opportunity available for a Customer Service Representative to join our growing team.  Team members are responsible for providing telephone, email, and online chat service to customers requiring assistance with product questions, sales, and order processing.  The customer service representative is the voice of case-mate.  If you are not passionate about providing outstanding service – please don’t apply!

The candidate for this position must be available to work 11:00 AM to 8:00 PM Saturday through Wednesday.

• Ability to work in a fast paced contact center environment where team work, flexibility, work ethic, and accountability are key.  Customer needs and satisfaction must be the priority.
• Thorough and accurate resolution of all customer inquiries by phone, email, and chat.
• Assists customers answering product questions and placing telephone orders.
• Guides customers through the exchange or return process to ensure a seamless transaction.
• Documents all requests and inquiries in the customer service database in a concise and understandable format, ensuring that all appropriate customer transaction information is recorded properly.
• Escalates unresolved customer issues, with all pertinent information included, to management as needed.
• Serve as the advocate and voice of the customer relaying product needs and potential problems to management and product development.
• Demonstrates initiative to gain product knowledge to fully understand features and customer needs.
• Willing to work extra hours as needed.
• Maintains an enthusiastic, positive, constructive attitude in the workplace.

Qualifications/Requirements:

• Outstanding customer service skills.
• Minimum 1 year telephone customer service contact center experience required. Experience in an e-commerce environment preferred.
• Experience with electronic support methods (email & online chat).
• Excellent written and verbal communication skills.
• Candidate should possess a positive attitude, high energy and enthusiasm, and a high level of commitment to their work.
• Strong PC proficiency.
• HS Diploma

If interested, please send resume to jobs@case-mate.com

Position: IT Director
Reports to: CFO
Salary: Commensurate with Market Value

Case-mate is seeking a hands on IT Director to manage the technology operations and strategy for the company. This is a high visibility position with one of Atlanta’s fastest growing companies.

Responsibilities Include:

Departmental Management

• Provide leadership, vision, and management to the IT department
• Oversee the IT strategic plan and make sure it aligns with company goals
• Supervise the ongoing operations of the IT helpdesk providing quality and timely support to employees concerning hardware and software needs
• Provide day-to-day supervision, conduct performance appraisals, and delegate work assignments for all IT personnel
• Assist in recruiting, hiring, and providing appropriate training for IT support staff
• Administer the department budget

Hardware and Software

• Establish infrastructure to support and guide departments in information technology efforts
• Identify emerging trends in technology that can benefit case-mate
• Ensure that case-mate stays current and competitive with respect to IT infrastructure
• Oversee the design, development, and implementation of new applications and systems
• Supervise the purchasing and allocation of hardware and software
• Serve as primary contact with outside vendors in the generation of RFPs, bids, and contracts

Systems Operations and Maintenance

• Maintain the integrity and continual operation of the company network
• Ensure the continual functioning of mission critical operations
• Maintain security and privacy of the information systems, communication lines, and equipment
• Develop, review, and certify all back-up and disaster recovery procedures and plans
• Oversee IT related aspects of all construction projects

Requirements:

• Bachelor’s degree in information systems, computer science, or related fields
• 10+ years of hands on technology experience with high growth companies
• Outstanding business acumen with a focus on ROI
• Strong experience with ERP accounting packages like Netsuite, SAP, JD Edwards, etc
• Strong interpersonal communication and organizational skills

About Case-mate

Case-mate manufactures top of the line cases and accessories for iPods, iPhones, MacBooks, BlackBerrys, cell phones, and other digital devices. Since its initial launch in December 2005, case-mate has been well received by consumers, and has positioned itself as a leader in the marketplace. With the continued and successful release of new products, case-mate has had yearly triple digit revenue growth and was recently listed as the 4th fastest growing company in Atlanta by the Atlanta Business Chronicle.

Additional Information
No third party applications.

Apply Online

Position: Vice President of E-Commerce
Reports to: CEO
Salary: Commensurate with Market Value

Case-mate is seeking an E-Commerce Vice President to manage the case-mate.com business. This is a fantastic opportunity for the right candidate. Case-mate.com is thriving and we are looking for an outstanding general manager to take the case-mate.com business to the next level. This is a high visibility position with one of Atlanta’s fastest growing companies!

Responsibilities Include:

General Management

• Provide leadership, vision, and management to the e-commerce department
• Manage case-mate.com P&L – drive top line growth and bottom line performance
• Partner with accounting department to track sales forecasts, budgets, and overall performance
• Assist in recruiting, hiring, and performance appraisals for the e-commerce team
• Manage key vendors and handle all contract negotiations

E-commerce Customer Experience

• Responsible for the overall shopping experience on case-mate.com
• Manage current and future e-commerce platform vendors
• Oversee all product purchasing decisions and maintain appropriate inventory levels
• Continuous process improvement to maximize the efficiency of the fulfillment group

Online Marketing

• Direct the strategy of all online marketing programs including: paid search, organic search, email, affiliate, and display
• Allocate budget resources to maximize ROAS while balancing top line growth
• Ensure all online campaigns adhere to case-mate brand guidelines

Customer Service

• Provide strong leadership to our world class customer service organization
• Continue to make service a cornerstone of the case-mate.com shopping experience
• Achieve industry leading customer satisfaction goals

Requirements:

• Bachelor’s degree in Marketing, Business, Information Systems, or related fields
• 10+ years of e-commerce experience with Internet Retailer Top 500 companies
• Proven track record of growing profitable e-commerce businesses
• Outstanding business acumen with a strong focus on ROI & ROAS
• Hands on knowledge of managing online marketing programs. Paid & Organic search is critical!
• Strong technical experience with managing and implementing e-commerce platforms like Magento, Venda, Demandware, Websphere, ATG, etc.
• Fanatical about the case-mate.com customer experience and always willing to do the right thing
• Outstanding project management skills with the ability to juggle and deliver multiple projects
• Strong interpersonal, communication, and organizational skills

Company Description

Case-mate is a manufacturer of top of the line cases and accessories for iPods, iPhones, MacBooks, BlackBerrys, cell phones, and other digital devices. Since its initial launch in December 2005, case-mate has been well received by consumers, and has positioned itself as a leader in the marketplace. With the continued and successful release of new products, case-mate has had yearly triple digit revenue growth and was recently listed as the 4th fastest growing company in Atlanta by the Atlanta Business Chronicle.

Additional Information
No third party applications.

Apply Online

Position: E-Commerce Web Producer
Reports to: VP of E-Commerce
Salary: Commensurate with Market Value

Case-mate is seeking an e-commerce web producer to manage content on case-mate.com. We are seeking a highly motivated, self starter, with outstanding web skills. This position has a little bit of everything so flexibility will be important!

Responsibilities Include:

Product Management

• Setup and launch new products and categories on case-mate.com
• Update and maintain pricing, copy, images, videos, etc for existing products
• Merchandise categories and subcategories based on sales data
• Identify product cross-sell opportunities
• Write product FAQ’s for new products
• Subject matter expert on all aspects of web merchandising system

Site Content

• Update homepage, banners, and copy across the site
• Create search engine optimized content articles for targeted key words
• Maintain and update all SEO content on the site
• Create standards based html landing pages based on comps from the creative team
• Test new features and content across multiple browsers
• Slice weekly e-mails into standards compliant HTML
• Subject matter expert on content management system

Requirements:

• Bachelor’s degree in Marketing, Business, English, or related field
• 2-4 years’ experience managing online content for an e-commerce store
• Hands on experience with e-commerce platforms like Magento, Demandware, Shopify, etc.
• Expert level knowledge of SEO best practices
• Strong HTML/CSS skills. ASP,PHP or Flash skills are a bonus!
• Extremely detail oriented with an eye for high quality work
• Excellent written communication skills
• Internet Retailer Top 500 experience preferred

About Case-mate
Case-mate is an online retailer of top of the line cases and accessories for iPods, iPhones, MacBooks, BlackBerrys, cell phones, and other digital devices. Since its initial launch in December 2005, case-mate has been well received by consumers, and has positioned itself as a leader in the marketplace. With the continued and successful release of new products, case-mate has had yearly triple digit revenue growth and was recently listed as the 4th fastest growing company in Atlanta by the Atlanta Business Chronicle.

Additional Information
Local candidates only, no relocation (Greater Atlanta Area).
No third party applications.

Apply Online

Position: PR Specialist, Full-Time
Reports to: VP Global Communications
Salary: Commensurate with Market Value

Case-mate has an opening for a public relations specialist. We are in the process of building the public relations activities in North America and the rest of the world and as such this will be a key position on the team and will report directly to the VP Global Communications.

Responsibilities:

Media Bureau
• Write and distribute basic materials including news releases, backgrounders, fact sheets and bios
• Through news bureau activities, develop pitches and work with targeted media on story development.
• Handle standard media inquiries.
• Support senior staff, coordinate projects and prepare status reports 

• Read, identify and compile media coverage for case-mate and its competitors 

• Harness the power of research and media-list building tools for North American and global media
• Support tradeshow and event activities
• Ship samples to reviewers

Social Media
• Assist with blog, Twitter and Facebook maintenance & promotion
• Identify new YouTube / Online reviewers
• Research online forums and make contact within those online groups
• Track YouTube and online review coverage
• Assist with managing social media contests
• Ship samples to reviewers

Requirements:
• Bachelor’s degree in communications, English literature, journalism or related field (or one to two years of experience in a PR-related function)
• Must have an interest in public relations career, proficiency with Microsoft Office and a demonstrated ability to become a strong writer
• Must have had at least one three-month internship in public relations
• Ability to work in a fast-paced, deadline-centric environment
• Candidate should possess a positive attitude, high energy and enthusiasm, and a high level of commitment to their work
• Ability to travel to events, tradeshows or for related activities on occasion
• Position is based in our Tucker, GA headquarters

Case-mate is an equal opportunity employer. EEO/AA.M/F/D/V.

Please apply at jobs@case-mate.com including cover letter and resume. Submissions without a cover letter will not be considered.

About case-mate
Launching innovative accessories since 2006, case-mate combines design engineering with cutting-edge materials to protect, adorn and enhance mobile technology. A melting pot of entrepreneurs and innovators from around the world, case-mate believes that there is nothing more important than the freedom of self-expression … our mantra “Freedom To Be Truly You” inspires every creative output, every day. This core principle carries through our products, packaging and partnerships and brings to life case-mate’s vision in a dynamic technology marketplace.

This is one of the most important positions on my team! If you think you would be a good candidate apply here

Position: Customer Service Manager
Reports to: VP of E-Commerce
Salary: Commensurate with Market Value

Case-mate is seeking a customer service manager to manage customer inquiries across all channels including case-mate.com and retail. We are seeking a highly motivated, self starter, with a strong customer service background who thrives in a fast paced environment. This is a high visibility position with one of Atlanta’s fastest growing companies!

Responsibilities Include:

Overall Customer Satisfaction
- Achieve industry leading customer satisfaction goals
- Manage and resolve all customer escalations
- Approve returns, refunds, and customer credits
- Work closely with e-commerce operations team to ensure service goals are being met
- Report ongoing customer support issues to other departments including: quality control, product development, and operations.

Customer Service Team Management
- Effectively manage a staff of 4 customer service reps
- Train new team members on customer service best practices, policies, and new products
- Manage and forecast weekly staffing needs
- Implement policies and procedures that help improve the efficiency of the team
- Review individual case performance and provide constructive feedback on a weekly basis
- Report weekly customer service metrics

Systems Support
- Subject matter expert on e-commerce platform as it relates to customer service
- Manage all aspects of customer service portal (Helpspot): administration, reporting, rules, etc.
- Monitor Amazon & Paypal accounts for customer service related issues
- Respond to product Q&A from website and maintain customer support FAQ
- Follow-up on chargeback claims and reduce fraud exposure

Requirements:
- Bachelor’s degree in Communications, Business, English, or related field
- 3-5 years experience managing a customer facing contact center
- Strong team management and leadership experience
- Excellent written and verbal communication skills
- Outstanding customer service skills with a willingness to help and resolve customer issues

If interested, please apply here

Ever dream of being the go to person for a world-class sales team? Stop dreaming! Come work for Case-mate!

We are on the hunt for an exceptional person to support our sales team. See details below and send in your resume!

Responsibilities:
• Coordinating the submission of proposals, purchase orders, shipping discrepancies, and requests of customers
• Planning meetings
• Maintaining department database records
• Serving as a liaison between traveling sales representatives and staff based in the home office
• Acquiring and sending out samples for customers

Requirements:
• Strong organizational skills
• Strong work ethic
• Must be open to coaching from management
• Must be able to travel with short notice
• Proficient in Microsoft Office – for both Mac & PC
• Higher level of education preferred
• Sales experience preferred, but not necessary

Send your resume to jobs@case-mate.com

Come join the operations team at Case-mate!

We are currently hiring for a purchasing analyst to work with our operations team. See below for details and send us your resume!

Purchasing Analyst

The Purchasing Analyst will be responsible for working with the Supply Chain Manager on maintaining accurate stock levels across 5 warehouses for both domestic and international customers.

Responsibilities:

• Maintain inventory levels for all active and prelaunch items
• Communicate with Sales to deplete end of life inventory
• Make recommendations for discontinuing slow moving inventory
• Establish and maintain relationships with key vendors
• Reconcile vendor invoices
• Analyze key accounts sales to ensure accurate stock levels
• Ensure timely, accurate, and consistent communication with internal departments
• Handle other duties as assigned

Experience required:

• 5 + years experience in the field of purchasing, inventory forecasting and planning
• Must be comfortable working in a fast paced environment
• Must be detail oriented

Send resumes to: jobs@case-mate.com

Case-mate is hiring for a Supply Chain VP! See the job description and responsibilities below. If you have what it takes, send us your resume!

COMPANY OVERVIEW:

Case-mate is listed as one of the top ten fasted growing companies in GA. We design and manufacture mobile accessories for companies such as AT&T, Verizon, Wal-mart, RadioShack and more.
Doing business in over 76 countries our international business continues to grow beyond forecast, just like our domestic business. In 2009 we exceed our revenue goal in October, which was a 200% increase from the prior year. Beyond this our website, was recently ranked in the top 100 sites by Internet Retailer – This is a listing every website dreams of getting on.

RESPONSIBILITIES/DUTIES:

Responsible for developing and executing the strategic plan for the supply chain function including the purchase and procurement of materials, parts, supplies, and equipment. Develops and executes the strategy for supply chain function to aggressively reduce the cost of key materials, components and subsystems, reduce material lead times and inventory requirements and associated working capital needs. Must be familiar with current trends, practices and metrics in global supply chain management.

EXPERIENCE/EDUCATION:

4-year degree preferred with minimum 5-7 years production control/supply chain management experience. Experience with purchasing, expediting, MRP/ ERP systems, quality/continuous improvement initiatives, manufacturing safety practices and MS Office applications.

The optimal candidate should be a highly motivated, results driven, change management experienced, leadership proven professional with a track record of successful delivery (product, cost and inventory optimization) who can align and interconnect departments to maximize corporate capital efficiency.

The VP Supply Chain would set and oversee purchasing protocol, improve material management and logistics, and maximize MRP systems. S/he would correctly balance and minimize inventory investment, setting controls based on demand forecast versus actual sales. It is expected that the VP Supply Chain should have strong inventory management and MRP systems knowledge and strong analytical capabilities across all key supply chain metrics both process, execution and financial metrics.

Experience with SAP and/or major ERP / MRP systems and processes a plus.

QUALIFICATIONS/OTHER REQUIREMENTS:

• Decisive visionary with the objective of balancing tactical and strategic issues
• Demonstrated ability to create and maintain strong business relationships
• Proven ability to adapt and manage effectively in fast paced changing/transforming environment
• Experience in planning, assessing and implementing change
• Solid business acumen accompanied by interpersonal savvy
• Team oriented leadership skills
• Superior communication, presentation and analytical skills

If you are interested you can apply for the position on LinkedIn: http://www.linkedin.com/jobs?viewJob=&jobId=813099