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Posts by emilyciavola:
- Ability to work in a fast paced contact center environment where team work, flexibility, work ethic, and accountability are key. Customer needs and satisfaction must be the priority.
- Thorough and accurate resolution of all customer inquiries by phone, email, and chat.
- Assists customers answering product questions and placing telephone orders.
- Guides customers through the exchange or return process to ensure a seamless transaction.
- Documents all requests and inquiries in the customer service database in a concise and understandable format, ensuring that all appropriate customer transaction information is recorded properly.
- Escalates unresolved customer issues, with all pertinent information included, to management as needed.
- Serve as the advocate and voice of the customer relaying product needs and potential problems to management and product development.
- Demonstrates initiative to gain product knowledge to fully understand features and customer needs.
- Willing to work extra hours as needed.
- Maintains an enthusiastic, positive, constructive attitude in the workplace.
- Outstanding customer service skills.
- Minimum 1 year telephone customer service contact center experience required. Experience in an e-commerce environment preferred.
- Experience with electronic support methods (email & online chat).
- Excellent written and verbal communication skills.
- Candidate should possess a positive attitude, high energy and enthusiasm, and a high level of commitment to their work.
- Strong PC proficiency.
- HS Diploma
- Kelly will only be signing her name, no personal messages.
- Pictures in the designated picture area only.
- No holding up the line for pictures.
- We will be lining up by wristband color when she is done talking.
- Maintain inventory levels for all active and prelaunch items
- Communicate with Sales to deplete end of life inventory
- Make recommendations for discontinuing slow moving inventory
- Establish and maintain relationships with key vendors
- Reconcile vendor invoices
- Analyze key accounts sales to ensure accurate stock levels
- Ensure timely, accurate, and consistent communication with internal departments
- Handle other duties as assigned
- 5 + years experience in the field of purchasing, inventory forecasting and planning
- Must be comfortable working in a fast paced environment
- Must be detail oriented
Position Available: Customer Service Representative
August 9th, 2010Case-mate has an opportunity available for a Customer Service Representative to join our growing team. Team members are responsible for providing telephone, email, and online chat service to customers requiring assistance with product questions, sales, and order processing. The customer service representative is the voice of case-mate. If you are not passionate about providing outstanding service – please don’t apply!
The candidate for this position must be available to work 11:00 AM to 8:00 PM Saturday through Wednesday.
Qualifications/Requirements:
If interested, please send resume to jobs@case-mate.com
Kelly Cutrone, Meet case-mate
May 3rd, 2010Last Wednesday night I had the chance to meet on of my idols, Kelly Cutrone. If you are a young professional woman and don’t know who she is, you should. She is a fashion publicist and the founder of People’s Revolution, a public relations and branding company. She can be seen on Bravo in the shows Kell on Earth, The Hills, The City, and has recently written a book called If You Have to Cry, Go Outside and Other Things Your Mother Never Told You.
I have followed her for quite some time and have always appreciated her no nonsense, kick-ass, girl power attitude and am so happy she is becoming more well-known.
So, this is my tale of meeting this fabulous person…
Last Monday, midst the hundreds of annoying newsletters I get but never seem to opt out of from Banana Republic, Norstrom’s and the like, there, in my inbox was a newsletter from Borders Books announcing the appearance of Kelly Cutrone at the Borders in Buckhead. BOOK DISCUSSION! BOOK SIGNING! MEET AND GREET! I immediately began to think about how I am going to refrain from not saying anything stupid when I meet her to ensure that we become best friends. I texted my friend Riti to see if she wanted to go – number one because I thought she might enjoy it, and number two, because she would not let me make a fool of myself (although I tend to do that from time to time on a daily basis.) For someone who has met and had the chance to hang out with a few famous people in my day, meeting Kelly was different.
On Tuesday, I asked Dayna to help me get a goodie bag together with some of our awesome cases to give to Kelly. I knew she had a Blackberry, but had no idea which one. What does Dayna do? She calls up the NYC office of People’s Revolution and ends up talking to none other than Andrew Mukamal, Kelly’s fabulous goth chic assistant who is turning into a fashion icon himself. He was super “stoked” that we were giving Kelly some of our cases and also sending some to their office. Flash forward to Wednesday (for those of you that are reading this and telling me to shut up now) I made sure to leave an hour early with case-mate goodies in hand.
We were given a “list of rules” by the Borders staff:
We filed in and watied. Our friend and co-worker from case-mate, Lucky, met us there – dressed all in black (Kelly-style).
She talked for over an hour, was hilarious, blunt, and totally cool. She took tons of Q & A’s from the crowd of about 150+ people (who I might add, are a mix of moms and daughters, hipsters, fashionistas, fashionistas that went a little overboard, and people like me who wore what they wore to work that day) and could have kept talking. She is exactly what I envisioned her to be.
We got in line after she’s done talking for the signing. 15 minutes, 30 minutes passed by and my wing women abandoned ship. I’d been standing for three hours at that point. I noticed Kelly was writing messages in people’s books, taking pictures, and chatting. I also noticed that besides the cupcakes someone brought her at the beginning of the night NO ONE was bringing her any sort of swag. I hoped she didn’t think I’m a kiss ass by bringing our fashionable cases to her…
I got up to the front of the line and had no idea what to say to her. The normal remarks of “I love your show!” or “You’re so cool!” seemed a bit elementary for a 31 year old like myself, and “You’re such an inspiration!” seemed totally cliche.
It was finally my turn. The girl behind me offered to take pictures for me. Kelly opened my book and read the name tag inside.
“Hi Emily, nice to meet you.”
“Hi Kelly, I brought you gifts. Is that tacky?”
“No way! What’d ya got?!”
I handed her the bag, told her all about case-mate, and told her Dayna talked to her assistant Andrew just hours earlier. She was surprised by this and told me she missed her peeps back in the office in NYC. Meanwhile, the girl in line behind me was snapping pictures and Kelly was positioning the case-mate bag for the camera. She wrote in my book, thanked me for the stuff I brought her, smiled, and shook my hand again.
Case-mate Sales Support position available – Position Filled!
January 19th, 2010Ever dream of being the go to person for a world-class sales team? Stop dreaming! Come work for Case-mate!
We are on the hunt for an exceptional person to support our sales team. See details below and send in your resume!
Responsibilities:
• Coordinating the submission of proposals, purchase orders, shipping discrepancies, and requests of customers
• Planning meetings
• Maintaining department database records
• Serving as a liaison between traveling sales representatives and staff based in the home office
• Acquiring and sending out samples for customers
Requirements:
• Strong organizational skills
• Strong work ethic
• Must be open to coaching from management
• Must be able to travel with short notice
• Proficient in Microsoft Office – for both Mac & PC
• Higher level of education preferred
• Sales experience preferred, but not necessary
Send your resume to jobs@case-mate.com
Purchasing Analyst position open with Case-mate!
January 18th, 2010Come join the operations team at Case-mate!
We are currently hiring for a purchasing analyst to work with our operations team. See below for details and send us your resume!
Purchasing Analyst
The Purchasing Analyst will be responsible for working with the Supply Chain Manager on maintaining accurate stock levels across 5 warehouses for both domestic and international customers.
Responsibilities:
Experience required:
Send resumes to: jobs@case-mate.com
VP Supply Chain – Position Filled!
December 29th, 2009Case-mate is hiring for a Supply Chain VP! See the job description and responsibilities below. If you have what it takes, send us your resume!
COMPANY OVERVIEW:
Case-mate is listed as one of the top ten fasted growing companies in GA. We design and manufacture mobile accessories for companies such as AT&T, Verizon, Wal-mart, RadioShack and more.
Doing business in over 76 countries our international business continues to grow beyond forecast, just like our domestic business. In 2009 we exceed our revenue goal in October, which was a 200% increase from the prior year. Beyond this our website, was recently ranked in the top 100 sites by Internet Retailer – This is a listing every website dreams of getting on.
RESPONSIBILITIES/DUTIES:
Responsible for developing and executing the strategic plan for the supply chain function including the purchase and procurement of materials, parts, supplies, and equipment. Develops and executes the strategy for supply chain function to aggressively reduce the cost of key materials, components and subsystems, reduce material lead times and inventory requirements and associated working capital needs. Must be familiar with current trends, practices and metrics in global supply chain management.
EXPERIENCE/EDUCATION:
4-year degree preferred with minimum 5-7 years production control/supply chain management experience. Experience with purchasing, expediting, MRP/ ERP systems, quality/continuous improvement initiatives, manufacturing safety practices and MS Office applications.
The optimal candidate should be a highly motivated, results driven, change management experienced, leadership proven professional with a track record of successful delivery (product, cost and inventory optimization) who can align and interconnect departments to maximize corporate capital efficiency.
The VP Supply Chain would set and oversee purchasing protocol, improve material management and logistics, and maximize MRP systems. S/he would correctly balance and minimize inventory investment, setting controls based on demand forecast versus actual sales. It is expected that the VP Supply Chain should have strong inventory management and MRP systems knowledge and strong analytical capabilities across all key supply chain metrics both process, execution and financial metrics.
Experience with SAP and/or major ERP / MRP systems and processes a plus.
QUALIFICATIONS/OTHER REQUIREMENTS:
• Decisive visionary with the objective of balancing tactical and strategic issues
• Demonstrated ability to create and maintain strong business relationships
• Proven ability to adapt and manage effectively in fast paced changing/transforming environment
• Experience in planning, assessing and implementing change
• Solid business acumen accompanied by interpersonal savvy
• Team oriented leadership skills
• Superior communication, presentation and analytical skills
If you are interested you can apply for the position on LinkedIn: http://www.linkedin.com/jobs?viewJob=&jobId=813099
