Posts by andrewknight:
Case-mate Customer Service Manager Position Available – Position Filled
January 20th, 2010This is one of the most important positions on my team! If you think you would be a good candidate apply here
Position: Customer Service Manager
Reports to: VP of E-Commerce
Salary: Commensurate with Market Value
Case-mate is seeking a customer service manager to manage customer inquiries across all channels including case-mate.com and retail. We are seeking a highly motivated, self starter, with a strong customer service background who thrives in a fast paced environment. This is a high visibility position with one of Atlanta’s fastest growing companies!
Responsibilities Include:
Overall Customer Satisfaction
- Achieve industry leading customer satisfaction goals
- Manage and resolve all customer escalations
- Approve returns, refunds, and customer credits
- Work closely with e-commerce operations team to ensure service goals are being met
- Report ongoing customer support issues to other departments including: quality control, product development, and operations.
Customer Service Team Management
- Effectively manage a staff of 4 customer service reps
- Train new team members on customer service best practices, policies, and new products
- Manage and forecast weekly staffing needs
- Implement policies and procedures that help improve the efficiency of the team
- Review individual case performance and provide constructive feedback on a weekly basis
- Report weekly customer service metrics
Systems Support
- Subject matter expert on e-commerce platform as it relates to customer service
- Manage all aspects of customer service portal (Helpspot): administration, reporting, rules, etc.
- Monitor Amazon & Paypal accounts for customer service related issues
- Respond to product Q&A from website and maintain customer support FAQ
- Follow-up on chargeback claims and reduce fraud exposure
Requirements:
- Bachelor’s degree in Communications, Business, English, or related field
- 3-5 years experience managing a customer facing contact center
- Strong team management and leadership experience
- Excellent written and verbal communication skills
- Outstanding customer service skills with a willingness to help and resolve customer issues
If interested, please apply here
CES Day 2 Round-up
January 8th, 2010Well folks, we’ve made it through a busy day 2 here at CES in Las Vegas and we have the evidence on film. After a great kickoff of winning Best of Show from ilounge, the traffic to our booth didn’t slow down.
I spent some time designing a few cases at the I Make My Case station and then moved over to the go Bare application station to apply the go Bare films to consumers’ phones.
Here’s a team photo from the event – for full photo coverage, check out our Facebook fan page!
Stick Figure Talent —> World Class Case Designer
January 7th, 2010
My artistic talents begin and end with stick figures. My sisters were always the artists in the family, I got the sports genes…hey you win some you loose some 
What I like so much about iMakeMyCase.com is that ANYBODY can create great looking custom cases. Even with my stick figure talents I was able to create so great looking cases! Here are the designs I have created so far:
What will you create today? iMakeMyCase.com
Post some links in the comments and share your designs on facebook and twitter to show all your friends!
New BlackBerry Bold 9700 Leather & Hybrid Cases
December 28th, 2009We just launched a ton of new cases for the BlackBerry Bold 9700. We now offer a full line of cases for this very popular phone:
BlackBerry Bold 9700 Signature Case / Case Holster Combo
BlackBerry Bold 9700 Carbon Fiber Leather Case / Case Holster Combo
BlackBerry Bold 9700 Hybrid Tough Cases
BlackBerry Bold 9700 Horizontal Hipster
New BlackBerry Storm2 9550 Hipster & Smart Skin
December 26th, 2009We have just launched our new carbon fiber hipster for the Storm 2 9550. This is the first time our product development team has used our carbon fiber leather in a hipster form and it looks sharp!
BlackBerry Storm2 9550 Carbon Fiber Leather Horizontal Hipster
BlackBerry Storm2 9550 Smart Skins
New iPod & Zune Gelli Cases
December 25th, 2009Did you get a shiny new iPod or Zune for Christmas? Well we have you covered with our new Gelli cases!
The Gelli adds a splash of color and keeps your device safe with a fully protective, cutting-edge flexible thermoplastic material. The Gelli is soft, light and sports a unique pattern to guarantee your iPod Touch will stand out – on your desk and from the crowd.
Welcoming Dayna to The Team
December 10th, 2009For the past 6 months we have been working really hard at improving how we interact with our customers. Twitter, YouTube, Facebook, and this blog have all been a big part of that strategy. I am a firm believer that the connections we make through these channels significantly improves the customer experience people have with case-mate.
To help facilitate that conversation, I am pleased to welcome Dayna Hogan to the case-mate e-commerce team as our new community manager. Dayna joins case-mate with a strong background in writing, PR, and social media. She will be the new voice of case-mate on twitter and will also be taking over primary writing responsibilities for the blog. Make sure to send her a welcome tweet on twitter
November/December Sample Reviewers
December 7th, 2009Sorry about the delay on the latest batch of sample reviewers! I missed November, so I am doing 20 samples for December! Once you have done your review please post a comment on this post with a link to the review & giveaway. If you are interested in our reviewer program please sign up here.
@tysiphonehelp
@ravtechTV
@imacarly
@TheGeekspalace
@BDog_bz
@AcekillerPC
@jbyrdman
@jgoode1994
@modmyi
@Devon_Dmistak09
@Jailbroketouch
@jordonstouchrev
@LastStopReviews
@itouchhelping
@BIGBOSSBRANDON
@TheLuisRocha
@caseygawriluk
@iStartMacRumors
@jazzyrae
@MegaMacStuff
Case-mate Joins Wireless Power Consortium
December 3rd, 2009HONG KONG – 3 December, 2009 – The Wireless Power Consortium (the Consortium) announced today the addition of seven new members, including Research In Motion (RIM), a leader in wireless communications with its award-winning range of BlackBerry® smartphones, and Energizer, one of the world’s largest manufacturers of primary batteries, battery-powered devices and flashlights. The Consortium also announced the successful completion of the second round of prototype testing at a members’ interoperability test held on 27-28 October.
Membership of the Consortium now stands at 21 leading device and electronics manufacturers. In addition to RIM and Energizer, the other new members are: case-mate, a leading digital accessories company; Continental Automotive, a leading global automotive supplier; Hanrim Postech, a leading Korean-based battery manufacturer; Logah Technology, a Taiwan-based professional OEM/ODM manufacturer; and Rohm Semiconductor, a leading manufacturer of semiconductors for the consumer market.
“The successful completion of the second round of interoperability testing and the notification that Qi receivers will be royalty-free for consumer products will make it attractive for device manufacturers to include wireless power capability in a broad range of mass market products. This also provides device manufacturers with predictability and transparency as they plan their product roadmaps,” said Camille Tang, President, ConvenientPower Limited and Co-Chair, Wireless Power Consortium, Promotion Work Group.
“The Consortium expects that wireless power receivers will be integrated into a significant percentage of all battery-powered mobile devices and into the batteries themselves. What USB is for wired connectivity, Qi will become for wireless power,” said Ms. Tang.
The new members of the Consortium welcomed the opportunity to support the Qi universal standard:
case-mate
“We are proud to be a member of the Consortium, participating in the acceleration of wireless power technology by launching environmentally conscious and lifestyle changing wireless solutions,” said Shashi Reddy, Chief Executive Officer, case-mate.
Continental Automotive
“Continental Automotive is committed to innovation and we are pleased to participate in the universal wireless power standard and prepare the integration of this new technology in cars,” said Bruno Albesa, Senior Innovation Project Manager, Continental Automotive.
Energizer
“Energizer is excited to join the Wireless Power Consortium,” commented Jeff Ziminski, Chief Marketing Officer, Energizer. “The development of the Qi standard provides the opportunity to satisfy consumer demand for convenient and wireless power for all of their high-tech portable devices.”
Hanrim Postech
“We are pleased to participate in the universal standardization of wireless power as a new member of the Consortium. Wireless power is a game-changing technology with tremendous potential to change the way people live. Even though it is early days for wireless power, we will soon face a world without wires!” said Dr. Yoon-Sang Kook, Chief Technology Officer, Hanrim Postech.
Logah Technology
“We are very excited to see the establishment of a universal standard in wireless charging, which will accelerate the adoption of wireless power technology in many electronic devices,” said Bob Ho, Director, New Products, Logah Technology Corp.
Research In Motion
“We’re pleased to join the Wireless Power Consortium and work in a concerted effort to bring about open and interoperable wireless charging standards that will benefit consumers,” said Mike McAndrews, Vice President, Product Marketing, Research In Motion.
Rohm Semiconductor
“We are pleased to participate in the Consortium and contribute to the revolution of electronic devices with our advanced power-management technology,” said Hiroo Mochida, Director, KTC LSI Development, Rohm Semiconductor.
Consumer research has indicated that a universal standard in wireless power charging ranked within the top 20 percent of consumer lifestyle demands and that more than 80 percent of consumers surveyed saw wireless power as something they would use with virtually all of their electronic devices every time they charge them (research conducted with Ipsos Vantis, AcuPOLL and Frost & Sullivan). The Consortium’s Qi universal standard pioneers the interoperability needed for easy, convenient wireless power charging everywhere.
About Qi and the Wireless Power Consortium
Established 17 December 2008, the Wireless Power Consortium’s mission is to create and promote wide market adoption of Qi the international wireless power standard for interoperability across rechargeable electronic devices. Members include case-mate, Continental Automotive, ConvenientPower, Duracell, Energizer, Fulton Innovation, Hanrim Postech, Hosiden, Leggett & Platt, Logah Technology, National Semiconductor, Nokia, Olympus, Philips, RIM, Rohm Semiconductor, Samsung, Sanyo, Shenzhen Sangfei Consumer Communications, ST-Ericsson, and Texas Instruments.
The Wireless Power Consortium welcomes and invites all interested companies to join as members. More information can be found at wirelesspowerconsortium.com.
All Original BlackBerry Storm Cases Now On Sale
December 1st, 2009We need to make room for our new BlackBerry Storm2 9550 cases. All original BlackBerry Storm cases are now on sale! Quantities are limited so act now and grab a shiny new case for your original Storm!
BlackBerry Storm Chrome with Mirror Screen Protector
BlackBerry Storm Barely There Cases
BlackBerry Storm Smart Skin Cases
BlackBerry Storm Signature Leather Case & Holster Combo
BlackBerry Storm Naked Case
BlackBerry Storm Vroom
